Terms and Services

RETURN POLICY

We refund any unused Formula, as long as the bottles are unopened and are returned within three months of their date of purchase. Simply return the unopened bottles with a letter of explanation and we will refund you for those bottles. Returns are your responsibility, so to ensure that we receive the package, choose a shipping method that is traceable and retain the tracking information for your records.

Due to the nature of the products, we cannot refund Dr. Lewenberg’s Daily Hair & Vitamin Pack, Dr. Lewenberg’s Face Rejuvenation Cream or Toppik. Shipping is not refundable. This return policy is separate from the conditional money-back guarantee.

QUESTIONNAIRE:

We require an answered questionnaire on file to ship your order. Your order will be placed on hold until we received an answered questionnaire. If you have ordered with us in the past, and your questionnaire is on file, we will ship you your package.  You do not need to fill out a questionnaire with each order, unless it has been over 1 year since you last placed an order. However, you are responsible to inform us of any changes in your health or medications.

If this is your first order, please fill out our questionnaire online. If you are ordering for someone else, please have the person using the product fill out a questionnaire with their contact information and indicate in their order, that the order was placed using a different name or email, if applicable.

To ensure there is no delay, please fill out the questionnaire with the email address that you place your order with. Based on your answers to the questionnaire, your order may be put on hold until we receive the additional information needed. We reserve the right to cancel any order, for any reason.

Dr. Lewenberg provides a six-month conditional money-back guarantee

We require a set of pictures to allow us to objectively track your progress and properly tailor the treatment to your needs. With the pictures, we can evaluate your condition and determine where to apply the Formula to get the best possible results. Every case is unique and the pictures allow us to help you.

The set of photos should be of your entire head (front, top, crown, back/nape of neck, right and left sides). If there are spots, which are more pronounced, please take additional photos as needed. Each picture should be of good quality, be at least 1 MB in size, taken in good light and allow us to clearly see the extent of your hair loss. You should take the first set before or within the first week of treatment and send it to us. Then take a follow up set every three months. These photos should be under the same conditions and angles for objectivity.

Email or mail us the photo set. The photos need to be dated, either automatically by the camera or by the developing service. We require the first set of pictures to be sent before or within the first week of treatment, so we can start you off correctly.

You need to completely fill out our questionnaire fully and truthfully, as this is also necessary for us to tailor the treatment to your needs.

You need to stay in contact with us through out the treatment and contact us immediately if you have any questions, concerns or irritation. You need to follow our general instructions, as well as your tailored directions and modified application regimen, designed for your specific needs.

These steps ensure that you have the best possible results for you and your condition. We are here to help you through out the whole treatment. You can CONTACT US toll free within the US at 1 (888) 424-7133, by telephone at 1 (212) 249-8800, or e-mail.

If you do not see regrowth after six months of proper use, and follow the above conditions, then you will receive your money back. This guarantee does not apply to auto-immune related hair loss, due to the nature of these conditions. Shipping is not refundable.

3 BOTTLES MONTHLY AGREEMENT

TERMS AND CONDITIONS: If you purchase the 3 bottles monthly contract of Dr. Lewenberg’s Formula for Men or Women, by checking the box, you authorize Lewenberg, LLC to automatically bill your credit card monthly until you contact Lewenberg, LLC to cancel your contract. Upon approval, we will automatically bill your credit card for the amount indicated and the charges will appear on your monthly credit card statement. Your automatic recurring billing will continue until you cancel your contract with Lewenberg, LLC. You may cancel this automatic billing authorization at any time by contacting Lewenberg, LLC. If you cancel your automatic recurring billing before a total of 4 shipments (within a 5 month period) you authorize Lewenberg, LLC to automatically bill your credit card $5 per bottle sent.

This is only applicable to the 3 bottles a month contract and no other products.

2 BOTTLES MONTHLY AGREEMENT

TERMS AND CONDITIONS: If you purchase the 2 bottles monthly contract of Dr. Lewenberg’s Formula for Men or Women, by checking the box, you authorize Lewenberg, LLC to automatically bill your credit card monthly until you contact Lewenberg, LLC to cancel your contract. Upon approval, we will automatically bill your credit card for the amount indicated and the charges will appear on your monthly credit card statement. Your automatic recurring billing will continue until you cancel your contract with Lewenberg, LLC. You may cancel this automatic billing authorization at any time by contacting Lewenberg, LLC. If you cancel your automatic recurring billing before a total of 5 shipments (within a 6 month period) you authorize Lewenberg, LLC to automatically bill your credit card $5 per bottle sent.

This is only applicable to the 2 bottles a month contract and no other products.

MONTHLY VITAMIN PACK AGREEMENT

TERMS AND CONDITIONS: If you purchase Dr. Lewenberg’s Daily Hair & Skin Vitamin packs for men or women, by checking the box, you authorize Lewenberg, LLC to automatically bill your credit card monthly until you contact Lewenberg, LLC to cancel your contract. Upon approval, we will automatically bill your credit card for the amount indicated and the charges will appear on your monthly credit card statement. Your automatic recurring billing will continue until you cancel your contract with Lewenberg, LLC. You may cancel this automatic billing authorization at any time by contacting Lewenberg, LLC. If you cancel your automatic recurring billing before a total of 4 shipments (within a 5 month period) you authorize Lewenberg, LLC to automatically bill your credit card $10 per Daily Hair & Vitamin Pack sent.

This is only applicable to Dr. Lewenberg’s Daily Hair & Skin Vitamin packs for men or women monthly contract and no other products.

INTERNATIONAL ORDERS

TERMS AND CONDITIONS: Lewenberg, LLC only charges you for shipping your order following the policies of the shipping method you choose.  If there are additional fees associated with you providing the incorrect shipping address or additional delivery attempts, it is your responsibility. We do not charge you for customs, duties, or fees that may be associated with your order.  All additional customs, duties, or fees are your responsibility.

OTHER INFORMATION

By accepting these terms and services, you hereby accept use of a product that contains 2% Minoxidil and .025% Tretinoin in a propriety solution. You accept that you need to work with Dr. Lewenberg and/or his staff to ensure the best results. You confirm that your responses to the questionnaire are truthful to the best of your ability, and that when something changes in your health and/or medication routine that you will inform Dr. Lewenberg and/or his staff.

start-now-button

Want to be 100% Sure the Formula is Right for You?

So do we…Answer a few questions and find out for sure if Dr. Lewenberg’s Formula can Help You Regrow Your Hair.